Refund policy

Return & Refund Policy

At Chrisaniel, every product is made-to-order specifically for you. Because of the custom and print-on-demand nature of our products, we maintain a limited return and refund policy.

Please read this policy carefully before placing an order.

1. Order Cancellations

Orders can only be cancelled within 6 hours of placing the order.

Once production begins, orders cannot be cancelled, modified, or changed.

To request a cancellation, contact us at:

Email: support@chrisaniel.com

2. Returns

As our products are made-to-order, we do not accept returns or exchanges for:

  • Change of mind

  • Wrong size selected by customer

  • Color preference changes

  • Incorrect address provided by customer

  • Delayed delivery caused by courier partners

  • Refused deliveries

  • Personal preference issues

  • Minor print placement or color variations

  • Products purchased during sale or promotional periods

Returns are only accepted under the conditions mentioned in Section 3.

3. Eligible Return / Replacement Cases

We offer replacements or refunds only if:

  • Product received is damaged

  • Wrong item was delivered

  • Product has manufacturing defects

  • Incorrect size was shipped by us

  • Product received is significantly different from what was ordered

Claims must be submitted within 48 hours of delivery.

To process a claim, email:

support@chrisaniel.com

Include:

  • Order number

  • Clear photos of the product

  • Photos of packaging

  • Description of issue

Failure to provide proof may result in claim rejection.

4. Replacement Policy

Approved cases may receive:

  • Replacement product, OR

  • Store credit, OR

  • Refund (at our discretion)

Chrisaniel reserves the right to determine the appropriate resolution after review.

5. Refund Policy

Refunds are issued only for approved claims.

Approved refunds are processed within 7–10 business days after approval.

Refunds will be made to the original payment method.

Shipping charges, COD charges, transaction fees, and handling charges are non-refundable.

6. Size Disclaimer

Customers are responsible for checking the size chart before ordering.

As our products are printed on demand, we do not provide returns or exchanges for sizing issues resulting from incorrect size selection.

7. Print & Color Variations

Actual colors may vary slightly due to:

  • Screen differences

  • Printing processes

  • Lighting conditions

  • Fabric variations

Minor variations are normal and are not considered defects.

8. Refused Deliveries / RTO Orders

Orders returned due to:

  • Customer unavailable

  • Refused delivery

  • Incorrect address

  • Unaccepted COD orders

will not qualify for refunds.

Re-shipping charges may apply if customers request re-delivery.

9. Contact Us

For return or refund requests:

Chrisaniel
Email: support@chrisaniel.com

Please include your order number for faster support.